Terms of Service

Operated by Onepillar Holdings LLC d/b/a Auto Task Lab: Effective Date: February 12th, 2026 Last Updated: May 17th, 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Auto Task Lab (the "Company"), an assumed name of Onepillar Holdings LLC.

Acceptance of Terms; Eligibility

These Terms of Service (“Terms”) govern your access to and use of the websites, platforms, software, tools, hosted interfaces, and related services made available by Onepillar Holdings LLC, d/b/a Auto Task Lab (“Company,” “Auto Task Lab,” “we,” “us,” or “our”). By accessing, browsing, registering for, clicking a button or checking a box marked “I Agree” or similar, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies incorporated by reference. If you do not agree to these Terms, you may not access or use the Services.

The Services are intended only for users who are at least eighteen (18) years old or the age of legal majority in their jurisdiction, whichever is greater. By using the Services, you represent and warrant that you satisfy this eligibility requirement. If you access or use the Services on behalf of a corporation, limited liability company, partnership, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to both you individually and the entity on whose behalf you are acting.

Relationship to Master Services Agreement and Order of Precedence

These Terms govern general access to and use of the Platform and Services, including website access, account access, and general use of online tools or interfaces made available by the Company. If you or the entity you represent has entered into a separate Master Services Agreement, Statement of Work, Order Form, Change Order, or other written agreement with Onepillar Holdings LLC, d/b/a Auto Task Lab covering particular services, that separate written agreement governs the services covered by it.If there is any conflict or inconsistency between these Terms and any such separate written agreement, the separate written agreement will control solely with respect to the services covered by that agreement. These Terms do not amend, supersede, replace, or modify any executed Master Services Agreement, Statement of Work, Order Form, or Change Order unless expressly stated in a signed writing by the parties.

Definitions

For purposes of these Terms:

“Account” means a user-specific account, login, workspace, dashboard, or other access credential created or provisioned to access certain features of the Services.

“Auto Task Lab” means the assumed name, trade name, or d/b/a under which Onepillar Holdings LLC markets, offers, and provides the Services.

“Company,” “we,” “us,” or “our” means Onepillar Holdings LLC, d/b/a Auto Task Lab.

“Content” means text, data, information, software, graphics, video, messages, files, materials, documentation, interfaces, and other content displayed, transmitted, processed, or made available through the Platform or Services.

“Client Data” means data, information, credentials, records, files, materials, or other content submitted, uploaded, transmitted, provided, or made available by or on behalf of a User through the Services.

“Onepillar” means Onepillar Holdings LLC, the legal entity that owns and operates Auto Task Lab.

“Platform” means the websites, software, hosted environments, dashboards, applications, tools, interfaces, portals, and other online or digital media through which the Company provides or makes available the Services.

“Results” means outputs, files, records, reports, data, or other materials generated through use of the Services from or based on Client Data.

“Services” means the products, services, automation workflows, document scanning services, data movement services, hosted tools, Content, features, technologies, functions, and related offerings made available by the Company through the Platform or under an applicable written agreement.

“User,” “you,” or “your” means any individual, company, organization, or other legal entity that accesses or uses the Services.

Description of Services and Accounts

The Company provides document scanning, automation, workflow development, data movement, hosted tools, software-enabled services, and related features through the Platform and, where applicable, pursuant to a separate written agreement. Certain features of the Services may require you to create or maintain an Account. When creating or using an Account, you agree to provide information that is accurate, current, and complete, and to promptly update such information as necessary. You are responsible for all activity occurring under your Account, whether or not authorized by you.

Subject to your compliance with these Terms and any applicable written agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Platform and Services solely for your internal business purposes and only in the manner permitted by these Terms. The Company may make different features, tools, workflows, dashboards, integrations, or service levels available to different Users. Access to any particular feature or functionality is not guaranteed unless expressly stated in a separate written agreement signed by the Company.

Acceptable Use and Prohibited Activites

You agree to use the Services only for lawful purposes and in accordance with these Terms and any applicable written agreement. You are responsible for your conduct when accessing or using the Services and for ensuring that your use of the Services complies with applicable laws, rules, regulations, and third-party rights.

You agree not to, and not to permit any other person or entity to:

use the Services for any unlawful, fraudulent, deceptive, harmful, or unauthorized purpose;
access, tamper with, or use non-public areas of the Platform, the Company’s systems, or the systems of the Company’s service providers;
probe, scan, test, or attempt to assess the vulnerability of any system, network, or authentication measure without express written authorization;
interfere with, disrupt, degrade, overload, or impair the operation, integrity, security, or availability of the Services;
introduce viruses, malware, malicious code, corrupted files, or other harmful materials into or through the Services;
use bots, scrapers, crawlers, automated scripts, or similar technologies to access, extract, copy, monitor, or harvest data from the Services without the Company’s express written permission;
reverse engineer, decompile, disassemble, copy, modify, or create derivative works of any portion of the Platform or Services except to the extent such restriction is prohibited by applicable law;
bypass, disable, or circumvent any access controls, usage limits, security features, or technical restrictions;
upload, submit, transmit, or process content that infringes, misappropriates, or violates any intellectual property, privacy, publicity, contractual, or other rights;
impersonate any person or entity or misrepresent your identity, authority, affiliation, or relationship with any person or entity;
use the Services to send spam, unsolicited messages, or duplicative or deceptive communications;
use the Services in a manner that violates the terms, policies, or usage limits of any third-party platform, application, API, or service; or
use the Services to develop, train, or improve a competing product or service without the Company’s prior written consent.

Account Security

You are responsible for maintaining the confidentiality and security of your Account credentials, passwords, authentication methods, and any devices or systems used to access the Services. You are responsible for all activity conducted through your Account, whether or not you authorized that activity. You agree to use reasonable safeguards to protect your Account, including maintaining accurate access information, using strong passwords, and restricting access to authorized personnel only. If the Company provides or requires a secure credential-sharing method, authentication tool, or access protocol, you agree to use that method as directed.

You agree to notify the Company promptly if you become aware of any unauthorized access to or use of your Account, credentials, authentication method, or any security incident involving your access to the Services. The Company is not responsible for losses arising from your failure to safeguard your Account credentials or authentication methods.

Content Ownership; User Content License

As between you and the Company, the Company and its licensors retain all right, title, and interest in and to the Platform, Services, software, tools, workflows, interfaces, automation methods, templates, frameworks, pre-built components, dashboards, documentation, know-how, designs, trade names, trademarks, service marks, logos, and other Company-owned or Company-provided Content and intellectual property.

Except for the limited access rights expressly granted in these Terms or a separate written agreement, nothing in these Terms transfers to you any ownership interest in the Platform, Services, software, source code, tools, workflows, Add-On Tools, automation methods, templates, frameworks, or other Company intellectual property. You may not use the Company’s name, trademarks, logos, domain names, or other brand features except with the Company’s prior written permission.

You retain ownership of any rights you hold in Client Data, Results, and other content, data, information, credentials, records, files, materials, or outputs that you submit to, upload to, transmit through, process through, or receive from the Services, collectively, “User Content.”

You grant the Company a limited, non-exclusive, worldwide, royalty-free license to host, store, cache, reproduce, process, transmit, display, format, modify, and use User Content solely as reasonably necessary to provide, operate, maintain, secure, support, troubleshoot, improve, and enforce the Services and these Terms. This license includes the right to make User Content available to service providers acting on the Company’s behalf as reasonably necessary to provide the Services.

The Company does not claim ownership of your User Content. For Users receiving Services under a Master Services Agreement, Statement of Work, Order Form, Change Order, or other written agreement with the Company, ownership and permitted use of Client Data and Results will be governed by that written agreement to the extent applicable.

Payments, Fees, Billing Refunds, and Taxes

Certain Services may be offered for a subscription fee, one-time fee, usage-based fee, configuration fee, project fee, or other charge. Fees, billing terms, payment schedules, deposits, renewal terms, cancellation rights, and refund rights may be further specified in an applicable Master Services Agreement, Statement of Work, Order Form, Change Order, invoice, checkout page, or other written ordering document.

You agree to pay all fees and charges incurred by or through your Account in accordance with the billing terms in effect when the applicable fees become due. You authorize the Company and its third-party payment processors to charge your selected payment method for all applicable fees, taxes, and charges. You agree to provide current, complete, and accurate billing and payment information and to promptly update that information as necessary.

If you purchase a subscription-based Service, the subscription may renew automatically at the end of each subscription period unless cancelled in accordance with the applicable cancellation procedure or separate written agreement. Unless otherwise stated in an applicable written agreement, cancellation will prevent future renewal charges but will not entitle you to a refund of fees already paid.

Except where required by law or expressly stated in a separate written agreement signed by the Company, all fees are non-refundable. The Company may issue refunds or credits in its sole discretion, but any refund or credit issued in one instance does not obligate the Company to provide the same or similar refund or credit in the future.You are responsible for all applicable sales, use, value-added, withholding, excise, and other taxes, duties, assessments, or governmental charges arising from or related to your purchase or use of the Services, excluding taxes based on the Company’s net income.

Third-Party Services and Links

The Services may include, depend on, integrate with, or provide access to third-party websites, applications, platforms, APIs, hosting providers, automation tools, payment processors, data sources, software, or other products or services that are not owned or controlled by the Company.

The Company does not control and is not responsible for the availability, performance, security, accuracy, legality, policies, practices, or content of any third-party service or link. Your use of third-party services may be subject to separate terms, conditions, privacy policies, fees, usage limits, or technical restrictions imposed by the applicable third party.

Links or integrations made available through the Platform are provided for convenience or functionality and do not imply endorsement, sponsorship, or approval by the Company. You access and use third-party services at your own risk.

The Company is not responsible for any loss, damage, delay, interruption, error, data loss, service failure, or other issue arising from or related to third-party services, including changes to third-party APIs, pricing, terms, functionality, availability, or security practices, except to the extent expressly stated in a separate written agreement signed by the Company.

Disclaimers; No Warranties

EXCEPT FOR ANY EXPRESS WARRANTIES STATED IN A SEPARATE WRITTEN AGREEMENT SIGNED BY THE COMPANY, INCLUDING ANY APPLICABLE MASTER SERVICES AGREEMENT, STATEMENT OF WORK, ORDER FORM, OR CHANGE ORDER, THE SERVICES, PLATFORM, CONTENT, RESULTS, AND ALL RELATED FEATURES AND MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ONEPILLAR HOLDINGS LLC, D/B/A AUTO TASK LAB, AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTRACTORS, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, AND COURSE OF DEALING OR USAGE OF TRADE.

THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, COMPATIBLE WITH ALL SYSTEMS, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED. THE COMPANY DOES NOT WARRANT THAT ANY CONTENT, RESULTS, DATA, OR INFORMATION OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, COMPLETE, CURRENT, OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ONEPILLAR HOLDINGS LLC, D/B/A AUTO TASK LAB, OR ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTRACTORS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, THE SERVICES, CONTENT, RESULTS, OR YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES.

THE FOREGOING LIMITATIONS APPLY WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

EXCEPT WHERE A SEPARATE WRITTEN AGREEMENT SIGNED BY THE COMPANY PROVIDES A DIFFERENT LIABILITY CAP, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY, ONEPILLAR HOLDINGS LLC, D/B/A AUTO TASK LAB, AND THEIR AFFILIATES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, OR THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO THE COMPANY FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

THE LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

Indemnification

You agree to defend, indemnify, and hold harmless Onepillar Holdings LLC, d/b/a Auto Task Lab, its affiliates, licensors, service providers, contractors, officers, directors, employees, agents, successors, and assigns from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

your access to or use of the Platform or Services;
your User Content, Client Data, Results, or other materials submitted, uploaded, transmitted, processed, or made available by or on behalf of you;
your breach or alleged breach of these Terms or any applicable written agreement;
your violation of any applicable law, rule, regulation, or third-party right;
your infringement, misappropriation, or violation of any intellectual property, privacy, publicity, contractual, or proprietary right; or
your misuse of the Services, including any unauthorized access, prohibited activity, or use of the Services in violation of third-party terms, policies, or usage restrictions.

This indemnification obligation will survive termination of these Terms and your access to or use of the Services.

Refunds and Cancellations Termination; Suspension; Effect of Termination

The Company may suspend, restrict, or terminate your access to the Platform or Services at any time if the Company reasonably believes that you have violated these Terms, created a security risk, misused the Services, violated applicable law, infringed third-party rights, or used the Services in a manner that may expose the Company or others to liability.

The Company may also suspend, modify, discontinue, or terminate any part of the Platform or Services as permitted by these Terms or any applicable written agreement. If your access to the Services is governed by a Master Services Agreement, Statement of Work, Order Form, Change Order, or other written agreement, then termination, suspension, cure periods, payment obligations, data return, and post-termination rights will be governed by that written agreement to the extent applicable.

You may stop using the Services at any time. If Account deletion or cancellation functionality is made available, you may request termination of your Account through the applicable account settings or by contacting the Company using the support information provided below.

Upon termination, your right to access and use the Platform and Services will immediately cease. The provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, payment obligations accrued before termination, warranty disclaimers, limitations of liability, indemnification, dispute-resolution provisions, and miscellaneous provisions.

Privacy and Data Use

The Company’s collection, use, disclosure, and processing of personal information are governed by the Company’s Privacy Policy, which is incorporated into these Terms by reference. By accessing or using the Platform or Services, you acknowledge that the Company may collect, use, disclose, and process information as described in the Privacy Policy.

The Company may also collect and use operational, technical, diagnostic, and usage-related information regarding the Platform and Services to operate, maintain, secure, troubleshoot, support, measure, and improve the Platform and Services.

If you receive Services under a Master Services Agreement, Statement of Work, Order Form, Change Order, or other written agreement, any additional confidentiality, data ownership, data return, security, or processing obligations stated in that agreement will apply to the Services covered by it.

Third-Party Services and Links Dispute Resolution; Governing Law; Arbitration

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or the Services will be governed by the laws of the State of Tennessee, without regard to its conflict-of-law rules, except where a separate written agreement signed by the Company provides otherwise.

Before initiating arbitration, the parties agree to attempt in good faith to resolve any dispute informally. A party asserting a dispute must provide written notice describing the nature of the dispute and the relief requested. If the dispute is not resolved within thirty (30) days after notice, either party may proceed to arbitration as set forth below.

Except where a separate written agreement signed by the Company provides otherwise, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or the Services will be resolved by binding arbitration administered by National Arbitration and Mediation (“NAM”) in accordance with its applicable rules then in effect. The arbitration will be conducted by a single arbitrator. The proceedings will take place in Chattanooga, Tennessee, or virtually if permitted by the arbitrator or agreed by the parties.

Each party may seek temporary or preliminary injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, unauthorized access, misuse of intellectual property, or violation of confidentiality obligations.

You and the Company agree that each may bring claims only in an individual capacity and not as a plaintiff, class member, or representative in any class, collective, consolidated, private attorney general, or representative proceeding, to the fullest extent permitted by law.

Notices

The Company may provide notices under these Terms by email to the address associated with your Account, by posting notice on the Platform, through in-product notices, or by other reasonable electronic means. Notices provided electronically will be deemed given when sent or posted. All formal legal notices to the Company must be sent in writing to:

Onepillar Holdings LLC, d/b/a Auto Task Lab

Attn: Legal Department

Email: hello@autotasklab.com

Notices to the Company will be deemed given upon receipt by the Company.

Changes to the Terms

The Company may modify or replace these Terms from time to time. If the Company makes material changes, it will make reasonable efforts to provide notice, which may include posting the updated Terms on the Platform, updating the “Last Updated” date, sending an email notice, or providing an in-product notice.

Unless otherwise stated, changes will become effective when posted or otherwise made available. Your continued access to or use of the Platform or Services after the effective date of revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop accessing and using the Platform and Services.

Miscellaneous

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will remain in full force and effect.

You may not assign or transfer these Terms, or any rights or obligations under these Terms, without the Company’s prior written consent. The Company may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, sale of assets, change of control, or transfer of the Platform or Services.

No waiver of any provision of these Terms will be effective unless in writing and signed by the party granting the waiver. A failure or delay in enforcing any provision will not constitute a waiver of that provision or any other provision.

These Terms, together with the Privacy Policy and any other legal notices or policies incorporated by reference, constitute the entire agreement between you and the Company regarding general access to and use of the Platform and Services, subject to the order-of-precedence provisions above.

Nothing in these Terms creates any partnership, joint venture, employment, franchise, agency, fiduciary, or similar relationship between you and the Company.

Auto Task Lab is an assumed name, trade name, or “doing business as” name of Onepillar Holdings LLC. Onepillar Holdings LLC is the legal entity that owns and operates Auto Task Lab. Any claim, notice, or legal action related to these Terms or the Services must be directed to Onepillar Holdings LLC, d/b/a Auto Task Lab. The registered agent for service of process for Onepillar Holdings LLC is REGISTERED AGENTS INC, located at 116 AGNES RD, STE 200 KNOXVILLE, TN 37919

Contact and Support Information

For general inquiries, customer support, or questions about the Platform, Services, or these Terms, please contact:

Auto Task Lab

c/o Onepillar Holdings LLC

Email: hello@autotasklab.com

Contact Form: [LINK TO CONTACT FORM]

This contact information is for general support and business inquiries only. Formal legal notices must be sent in accordance with the “Notices” section above.